Living in a
SO Flexi
home

Learn about your responsibilities as a tenant and our responsibilities as your landlord

Before you apply

If you’re thinking about living in a SO Flexi home, here are a few things for you to know before you apply.

Not all SO Flexi developments have parking, but there may be allocated spaces for residents
Some buildings have restrictions on pets, so if this is important to you, it’s a good idea to check before you sign up to rent
You will sign a tenancy agreement with us for 2 or 3 years, which should give you time to save your deposit. This agreement is an important document that will explain your obligations as a tenant and ours as your landlord. Please find time to read it carefully before you move in, so you understand what you can and cannot do.

As a tenant, you are responsible for:

Paying your rent on time every month
Paying your household bills, council tax and contents insurance
Maintaining the interior of your home
If you live in a house, you also need to maintain its exterior and your private garden
Attending an annual review with us, so we can see how you are getting on with your saving goals

As your landlord, we are responsible for:

Maintaining communal areas, including the structure of the building
Managing the development, if we provide services
Setting and collecting rent
Providing buildings insurance, or making sure buildings insurance is in place
Guiding you if you decide to buy your home through Shared Ownership or need any financial help during the tenancy period
Answering your enquiries about your home and tenancy. Remember that it’s important for you to read your tenancy agreement carefully before you sign it